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  #1  
Old 06-25-2005, 07:11 PM
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buglerroller buglerroller is offline
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Default helpdesk?
anyone using a helpdesk within their site?
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  #2  
Old 06-26-2005, 12:43 AM
keliix06 keliix06 is offline
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Not that it's integrated with Mambo, but I highly suggest Kayako eSupport. We are currently beta testing v3 (rc1 will be our shortly) and it is simply amazing. Right now our help desk is powered by v2.

From the other thread it appears as though you are using ModernBill. There is a login module for Kayako v3 so that when logging in, it actually checks info against the ModernBill user info so users don't need to register twice.
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  #3  
Old 06-26-2005, 05:09 AM
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buglerroller buglerroller is offline
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was referring to ticket system with modernbill, currently not using mambo user register/login only modernbill. you can demo the site here www.qeihosting.com
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  #4  
Old 07-21-2005, 04:47 PM
enjoy777 enjoy777 is offline
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what about osticket
opensource platform for support?
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  #5  
Old 07-21-2005, 11:45 PM
keliix06 keliix06 is offline
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OSTicket certainly works, but it is nowhere near as comprehensive as a system like Kayako or Cerberus.
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  #6  
Old 11-02-2005, 06:57 PM
lara lara is offline
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Cerberus. Very good.
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  #7  
Old 11-06-2005, 02:18 PM
A2BHOSTING A2BHOSTING is offline
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Kayako eSupport is best the but expensive for new business who may be on tight budgets!
Cerberus is good too !
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  #8  
Old 11-06-2005, 06:18 PM
keliix06 keliix06 is offline
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We just rolled out Kayako v3 overnight. It's leap and bounds ahead of any other helpdesk system out there now.
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  #9  
Old 06-04-2006, 11:50 PM
my-e-space my-e-space is offline
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Yes, a help desk is a MUST HAVE for any online business. We use the built in help desk in our billing system (ClientExec). It does a wonderful job for us!
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  #10  
Old 07-28-2006, 01:57 PM
netrockers netrockers is offline
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There's a help desk for joomla. A component. WatTicket system... It does the job. But for high end support system refer the above ticket systems.
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