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  #11  
Old 08-13-2006, 06:05 PM
someotherguy someotherguy is offline
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Join Date: Aug 2006
Posts: 1
Default Trellis Desk

Trellis Desk is great free system.
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  #12  
Old 08-13-2006, 10:50 PM
keliix06 keliix06 is offline
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Join Date: Mar 2005
Location: Minneapolis, MN
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Might work for testing but I would highly recommend against using beta software for a support system.
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  #13  
Old 10-13-2006, 06:25 PM
bjdea1 bjdea1 is offline
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I coding my own.
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  #14  
Old 01-10-2007, 07:34 PM
hmalekib hmalekib is offline
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Join Date: Jan 2007
Posts: 16
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Quote:
Originally Posted by buglerroller View Post
anyone using a helpdesk within their site?
We use Kayako. Keep in mind that they have the worst customer support.
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  #15  
Old 03-22-2007, 04:21 PM
bill_online bill_online is offline
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Join Date: Mar 2007
Posts: 1
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SupportCenter is amazing. I was using Cerberus for 3 years. Just before 2 weeks switched to SupportCenter so far I'm very satisfied. taka a look...
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  #16  
Old 01-20-2008, 03:31 AM
futhey futhey is offline
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Join Date: Jan 2008
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Kayako eSupport is great, but osTicket provides a better value since it's free and about the same thing.

Everything's got built in help desks though recently. Emphasises the importance of helpdesks I guess.
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  #17  
Old 05-17-2008, 04:38 PM
jmcallister jmcallister is offline
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Join Date: Nov 2007
Posts: 6
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We are using support trio. It is ok for our needs. Its also cheaper than Kayako.
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  #18  
Old 07-04-2010, 06:32 AM
colemandove colemandove is offline
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Join Date: Jul 2010
Posts: 5
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It might involve technical troubleshooting, diagnostics, repair, training, learning, teaching, escalating, writing, logging, liaising, analysing, systems administration, network administration, workshops, classrooms, speaking in front of groups, report generation, monitoring, installing, decommissioning, cabling and recabling, equipment transport, equipment relocation, editing, wiki maintenance, newsletter production, attending meetings, setting policy, user admin, password resets, IT security, configuring, tuning, tweaking, reading, and being at least partially telepathic and psychic.
The actual stuff you will be responsible for can be anything at all. If it's got lights, buttons, keys, a screen, goes "beep", uses electricity, has wiring in it, has metal or plastic in it, "looks technical", or is just something that no-one else above you on the corporate ladder wants to do, you might find that you have to take care of it. This can be anything from hand-adjusting the regular expressions making up the corporate firewall rules or brainstorming on the new version of the SOE, through to endless, mindless data entry off grotty bits of paper and people asking you to repair the broken electric kettle.
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